Shipping & Return Q&A
Free Shipping and Excluded Areas in the UK:
Free shipping is offered to Mainland UK customers, with exceptions on some large/bulky items to remote and island locations. If we need to charge you for delivery on these items, you will see the delivery cost options at check out. Overseas customers please contact us for International delivery options if the system informs you that we do not ship to your country of residence.
UK delivery zones are divided into:
Zone 1 England, Wales, and scotland (Excluding Highland and Islands) FREE SHIPPING ON EVERYTHING
Zone 2 Highland and Isles of Scotland Surcharges Apply on items over 2kg
Zone 3 N Ireland, Isle of Man and Isle of Scilly Surcharges Apply on items over 2kg
Isle of Wight PO30-41 codes attract £7.40 per consignment over 2kg. If your orders need to be shipped in two or more boxes (due to size limit), you will be charged accordingly.
Channel Islands are classified into EURO zones
We use Royal Mail and other couriers for dispatching your orders. Stock items will normally take between 2-5 working days to arrive if sent via Royal Mail, and usually 1-2 working days if dispatched via courier. Courier service is usually used for larger items such as splitter, spoiler, bumper, bootlid etc.
If an item you have ordered is not in stock, we will normally contact you by phone or email within 48 hours to confirm the status with you and inform an approx. lead time. If multiple items have been ordered we will discuss with you about the best shipping option for your order.
Free delivery to most mainland UK post codes, but for bulk items courier surcharges will apply if you live in N Ireland, Scotland, Island and other remoate locations. If you are unsure please contact us by phone or email before placing your order.
Can I return goods?
Yes, you can return your purchase (except special order or custom order) but you must notify us within 7 days of delivery. And goods must be returned within 30 days after the returns claim is authorised. Please note special order and custom made products cannot be returned/refunded unless arrangement has been made with us.
Items must be securely wrapped and returned to our head office in order for the claim to processed. Please note any damage to the item at return may effect the refund claim and its refund amount.
Please note that special order and custom made products CANNOT be returned nor refunded, unless special written authorisation has been arranged by us. A return handling charge will be imposed if we agree to accept a return of a special order/custom order parts. To raise your enquire about your special order and custom made products, please email us directly on email@example.com or call the office on 01784 248091.
For return unwanted items, SSDD Motorsport will reseve the right to charge a restocking fee of £15 per item
What happen if your good is faulty?
You can return for an exchange or refund within 30 days. Please see below "How to notify us of a return or refund" for the claim process.
After 30 days from delivery - We will repair or replace the faulty item. If repair is not able to resolved the problem, we will offer a refund.
After 6 months from delivery - Please note that we cannot process any Refund nor Exchange if there is no valid warranty. If the item is under warranty period, We will replace the faulty part or exchange.
Please note that SSDD Motorsport Limited does not take any liability for any damages that caused by wear and tear or unappropriated installation.
You MUST notify us any damaged or incorrect item(s) that you have received, no later than 14 working days after you have signed for the delivery. This is required for us to promptly raise a valid claim with the shipping companies for any items delivered incorrectly or damaged in transit. After this period your claim may be rejected due to exceeding claim time limit. Please note: After 6 months, no refund claim can be processed.
How to notify us for a return or make a claim:
To make a claim, please email us on firstname.lastname@example.org and supply the following:
1) State clear of your order number, your name and the claim item.
2) Clearly state your the reason of claim.
3) In event of faulty goods, please state full description of the fault clearly. For electronic parts, please state clearly on how does the fault happens.
4) Evidence is required for any claim related to damages during delivery or fault on item(s) i.e. Photograph or video of damages on item(s)*, damages on package(s) **
* & **, photos must show clearly the damage(s) as well as the location of the damage(s), ideally please send us a overall shot as well as zoom in shots.
Buyers will be responsible for return postage. We recommend using a trackable service with insurance to return any unwanted goods back to us. We cannot exchange or refund any goods returned in damaged or used condition. If possible please retain and reuse all original packaging.
Return address :
SSDD Motorsport Limited 28 Coleridge Road, Ashford, Middlesex, TW15 2QS United Kingdom
What other information shall I send with any returned goods?
Please send us a note with your name and address and the order number, this can be found in the e-mail receipt you get after you place your order online.