Aftercare & Warranty Info

READ ME BEFORE USING OUR PRODUCT

IMPORTANT INFORMATION REGARDING CARBON FIBRE PRODUCTS

 

Thank you for choosing SSDD MotorSport, a family-run business you can trust since 2003.

 

SSDD MotorSport specialises in supplying genuine and high quality aftermarket styling and performance products. Our products are developed to a high standard using the most modern technologies available such as wet laying, vacuum infusion, vacuum transfusion, and pre-preg with autoclave. Method of manufacturing selected for each product depending on the performance and market requirements of each product. All products are hand-made to the highest quality however minor flaws might still be present and we would like to take this opportunity to address these in detail.

USAGE DISCLAIMER:

The majority of aftermarket products are made from either: FRP, CFRP, carbon fibre, and ABS plastic materials. Each material has their own strength and flexibility to withstand pressure and impact. But as is with most aftermarket items, there is a possibility of breakage if the product impacts with an object and/or with excessive force and air pressure. By purchasing our products, you accept the responsibility to install and use the product(s) at your own risk. You should also consider the implications if your car is lowered.

 

MATERIALS

Carbon fibre is produced by thousands of threads sewed together in various patterns and directions. The patterns can be diagonal (2x2 3K twill weave), or straight (1x1 3K plain weave) for different visual and strength performances. Raw carbon fibre materials are supplied in huge rolls and often there are minor pattern imperfections. By imperfections we mean the threads are not aligned during the weaving process.

 

PRODUCT WITH MINIMAL FLAW

Whenever possible our manufacturing partners will try to avoid using these flawed sections of clothes however sometimes it is not possible to avoid them all together.

 

In most cases we lay the carbon fabric according to the best performance direction, and the reason for doing this is to provide the focus on overall rigidity rather than visual needs alone. However various shapes and edges on some products mean that the clothes need to be stretched to follow the curve resulting in a change in patterns. This visual imperfection is not considered a manufacturing defect but natural characteristics of hand-made products.

 

JOINT LINES

In some cases you might also notice some black glue or a black line in between edges of a product (e.g. spoiler). It is usually a result of the bonding of two combined products used to form the skeleton, as well as to reinforce the strength of a product. The black line is a joint line of a product made from two pieces combined together and an overlapped method is used to avoid wind trap.

 

INSTALLATION AND HANDLING

It is advisable that all composite products should be handled and installed by qualified technicians. Always wear protective clothes and use suitable tools. If in doubt please consult a qualified person or contact us for help.

 

Please be aware that aftermarket products requires experienced persons to fit, and in some cases modifications or removal of certain car body parts are required. The way some carbon fibre products are made means that the aftermarket product could become thicker or more ‘curved’ than the original part. These products will require trimming and removal of bumper or bonding agents for installation to achieve a better result. We try to supply fitting instruction whenever possible.

 

AFTERCARE

Carbon fibre by nature is a very strong product, however the resin and gelcoating and other chemicals used in the manufacturing process could react with heat and rays. We do not recommend using chemical based washing detergents to clean these products to avoid unwanted reactions.

 

After installation, check all fitment, bolts and screws and any bonding agents to be fully secure and set before set off in your vehicle. We advise checking the fixings on a regular basis as they could become loose.

 

MINOR DAMAGE AND IMPERFECTION REPAIR – Wet Sanding and Polishing

Although carbon fibre is very strong, however the surface gelcoat that give the product it’s shininess could be damaged when impacted.

 

If you happen to damage or scratch the surface of product, sometimes it is possible to carry out some DIY work to correct or improve these damages. Use good quality wet/dry sand paper in the follog order: 1000-1200-1500 Grits to remove minor scratches. We recommend using wet sanding method with soapy water. After sanding you may use cutting compound to remove the sanding marks, followed by quality polish/wax to bring the glossiness back to normal.

 

The wet sanding method can also be used to correct any minor scratches and swirl marks happened during delivery. Small air bubbles could appear from time to time during temp change, and this method can too be used to flatten small air bubbles or some haziness appearing on top of gelcoat.

 

CAUTION: Take extra care when sanding, do not over sand as you could go through the surface gelcoat.

 

SHIPPING AND WARRANTY

We take every care in bringing you the best quality products and we pride ourselves on our industry leading customer services.

 

We examine all orders prior to shipping them to the customers, and we try to test everything we sell before offering them to the end users whenever possible.

 

We strongly advise you to check all contents when the package is delivered to make sure no damage has occurred during transportation and report any problems to us within 7 days. This will allow us to raise a claim with the shipping company as they have a time limit for reporting any shipping damages. Failing to inform us about this might result in your claims being declined.

 

In rare cases, if you find that a product has been damaged in transit or a fitment issue, please contact us by email info@ssdd-motorsport.com and we will try our best to resolve it for you in the quickest manner possible. When contacting us please include as many photos and as much details of the issue to help us deal with the enquiry more efficiently.

 

Our warranty on exterior products covers fitment issues only as there are many external elements that could affect the appearance of the clear coating. Unless otherwise stated, other branded products are covered by manufacturer’s own warranty and this could differ by brand.

For warranties offered by other manufacturers' brands, it is required that the product need to be installed by qualified professional garages. Wear and tear are not covered under any warranty.

BC Racing Warranty policy and procedure

1: Limited hardware warranty

Products sold through Apex Performance Parts Ltd are warranted from the initial date of purchase to be free of defects in material and workmanship for the period specified for the product in question provided the product remains unmodified and is operated under normal and proper conditions.

2: Obligation under warranty

Apex Performance's sole obligation under this warranty is limited to repair or replacement of products or parts at Apex Performance Part Ltd's discretion during the warranty period. Apex Performance Part Ltd makes every effort to respond to warranty claims within a reasonable period of time after it has been notified. Apex Performance Part Ltd does not assume responsibility for delays in replacement or repair of products or parts.

Products and parts repaired or replaced by Apex Performance Part Ltd under the warranty shall be warranted for the balance of the original warranty period. This warranty gives end users specific legal rights, and particular end users may also have other rights.

The warranty applies only to the original owner and does not extend to any product that has been subject to misuse, neglect, accidental damage, unauthorized repair, or tampering.

Buyer is responsible for shipment of the product to Apex Performance Part Ltd and assumes all costs and risks associated with this transportation. Return shipment to Buyer will be at Apex Performance Part Ltd expense. Buyer shall be responsible for return shipment charges for product(s) returned where Apex Performance Part Ltd determines that there is no defect or where Apex Performance Part Ltd determines that the product is not eligible for warranty repair or replacement.

3: Disclaimer of All Other Warranties

No other warranties, expressed or implied, are given. Apex Performance Parts Ltd expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for a particular purpose.

4: Limitations:

No salesperson, representative, or agent of Apex Performance Parts Ltd is authorized to make any guaranty, warranty, or representation that contradicts the terms contained in this Limited Warranty. In no event shall Apex Performance Parts Ltd be liable for consequential damages. Apex Performance Parts Ltd shall not under any circumstances whatsoever be liable to any party for loss of profits, diminution of good will, or any other special, consequential, or incidental damages whatsoever with respect to any claim in connection with products sold by Apex Performance Parts Ltd.

5: What May Void the Warranty

This Limited Warranty may be null and void in the event of improper installation, misuse, neglect, accidental damage, unauthorized repair, or tampering of any product by the end user or any third party or improper installation or failure to conduct regular maintenance and cleaning of any product by the end user or any third party.

6: Warranty Claim Process

Fill in the form below and send back with the goods to the address at the top of this form ensuring that the goods are packed to the same standard as when shipped from Apex originally.

Apex recommends that end user fully insure the shipment in case of loss or damage during transit. It is recommended that the end user keep a record of the shipping manifest and the tracking number. The end user assumes sole responsibility of products returning to Apex Performance Parts Ltd. Apex Performance Parts Ltd is not responsible for lost and/or damaged goods during transit.

7: Transportation costs

Return shipment to end user will be at Apex Performance Parts Ltd's expense. Buyer shall be responsible for return shipment charges for product(s) returned where Apex Performance Parts Ltd determines that there is no defect or where Apex Performance Parts Ltd determines that the product is not eligible for warranty repair or replacement.

Please print out the warranty form and complete in full. Please return this form to following address:
Apex Performance Parts Ltd.,
Unit 4D,
Wharfedale Road,
Euroway Ind. Estate,
Bradford,
BD4 6SG,
UK

View the warrenty form here.

WARRANTY EXCLUSIONS

We do not cover return shipping charges.

Damage caused to a product during installation or from use of parts not supplied by us.

Damage and changes in appearances caused by external forces and elements.

We reserve the rights to change the warranty conditions without prior notice.

If you require further assistance please do not hesitate to contact us.