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 | Terms & Conditions SSDD Motorsport Ltd is registered in the UK. Our website is provided for you to use free of charge. Your use of this website constitutes your agreement to all the terms of use contained in this document and the Privacy Policy. All contents on this website are subject to copyright. The information on this website is an overview of business and cannot be used as part of a contract. SSDD-Motorsport has no association with BMW AG or BMW GB or any other brands unless stated. Making A Purchase Making a purchase could not be easier. Just browse our online catalogue and add items to your shopping basket that you wish to purchase. We accept credit card payments via Paypal (www.paypal.com) or you may wish to call us and place your order by phone. You can also pay by offline methods such as cheque and bank transfer. Please send e-mail to us if you wish to pay by alternative methods. Goods will only be dispatched after cheque clearance. You will be required to enter your contact telephone number at time of ordering on the website. This enables us to contact you quickly should we need to discuss your order with you. Return and Exchange of Goods Should you wish to return or exchange an item you have 7 days from date of delivery to contact us and obtain a goods return/exchange number. Return of goods will only be accepted with a Goods Return Number. This can be arranged by phone or email. You must cover all return posting and handling charges and goods must be returned with all the fittings and instructions in a re-saleable condition only. Goods returned incomplete or with torn or damaged suppliers packing will be returned to you and postage charged. Initial P&P cannot be refunded. We recommend you send the goods by recorded delivery and we accept no liability for goods posted by you but not received by us. We also reserve the right to charge a handling/re packing charge on returned items. There is normally a 5-10% admin fee payable by customer for handling returned goods. All refunds made on items purchased through Paypal will be subject to a 4% fee. If you are swapping a product for an item of greater value, we will send request to you to make further payment. Refund or exchange cannot be given to items that are special order or on special offer, or custom made items. You will be notified by us at time of ordering if this item is a special order item only. Due to the nature of some of the products we offer, sometimes it is not possible to give an exact delivery time. Orders normally cannot be cancelled/refunded simply there is a delay on the estimated delivery time. We reserve the rights to issue store credits instead of money refund against your future purchase with us. Shipping and Handling Orders within the United Kingdom are sent by Royal Mail or other carrier services. Usually all deliveries must be signed for. Special order and custom-made items may be sent direct from the supplier and can take longer and approximate delivery time can be obtained upon request. Please contact us for shipping and handling rates if you are ordering from outside the United Kingdom or live in areas such as Scotland, Northern Ireland, and island locations. Cost of delivery will be calculated automatically in the checkout area. If you are unsure how much the delivery will cost please contact us prior making the purchase. Delivery costs of products are normally calculated by the size, weight, and dimensional weight of products, and are divided into different weight categories. If you are unsure please email us for more information. Delivery and Handling We attempt to dispatch your order as soon as possible (in many cases the same day / next day we receive your order, but excluding Saturday and Sunday). We would expect you to receive your order WITHIN five to seven WORKING days. If item needs to be sent by courier, we will contact you to arrange a suitable day for you to sign for the parcel because the courier will charge for re delivery attempts and the charge will be payable by the customer. If no one is at home to sign for the parcel, the delivery agent will leave a note advising how to get your parcel. Sometimes due to the weight and size of your order we will send it by carrier and this may result in higher P&P charges. IMPORTANT: Claims for missing or damaged goods, can only be investigated if reported to us within 7 days of the ordering date. Please inspect the parcel before signing for the delivery. Back Orders and Special Order We tend to keep most products in stock in the UK. If your item is not in stock, we will back order it and send it to you as soon as possible. You will be notified by e-mail or phone immediately if this is the case. A 25-50% non-refundable deposit will be requested for Special/Custom Order items depending on the item. You will be given an estimated delivery time and be advised when your item is ready for dispatch. Outstanding amounts needs to be paid in full before order can be dispatched to you. Special/Custom order items cannot be exchanged or refunded. Tax Charges and UK VAT If you are a customer from abroad you must pay for the custom clearance charge and other import costs associated with your country's import regulations. For more information please send us an e-mail for shipping quote. Carbon Fibre Materials Unless mentioned otherwise, our carbon fibre parts are made using high quality reinforced fibre plastic resin laminated with real carbon fibre sheets with clearing UV protective lacquering. Security and Legal use of Website We make every effort in ensuring the security of this website and any information you provide to us. All transactions are encrypted by minimum 128bit encryption. We do not share your personal information with any third parties other than when orders are processed as part of the order fulfilment. Credit card sales are important to us, so at no time would we compromise your security. We use the most popular online payment system (Paypal) to ensure the ease of use and security of our online transactions. You can find more information on Paypal and its services at https://www.paypal.com. We know of no documented cases of credit card fraud using our shopping system over the Internet. It is our duty to report to the police any credit card fraud and illegal use of our website contents. Feedback We welcome all feedback regarding the use and security of our website, please send all your enquiries to info@ssdd-motorsport.com. Guarantee All items for sale are brand new unless stated. Most Items are covered by the manufacturer’s 1 year warranty unless otherwise mentioned, if in doubt please check with us first before purchasing. Please refer to each manufacturer’s own website for terms and conditions. This doe not cover any defects or damages as a result of wear and tear through normal use or accident, or used for racing and track days. Warranties and Guarantee apply to parts only and does not cover the costs of labour or transit/postage and any other associated costs. Please contact us in advance if you have further questions regarding our guarantee terms. Changes SSDD reserve the right to change/amend our terms and conditions without prior notice. By using our website you agree to the terms and conditions set as above. Site Design © Kaiyora.com Site Coding © Reflex-Hosting.net | ||
