Terms & Conditions

Terms & Conditions

SSDD Motorsport Ltd is registered in the UK.

Our website is provided for you to use free of charge. Your use of this website constitutes your agreement to all the terms of use contained in this document and the Privacy Policy. All contents on this website are subject to copyright. The information on this website is an overview of business and cannot be used as part of a contract.

SSDD-Motorsport has no association with BMW AG or BMW GB or any other brands unless stated.

Making A Purchase
Making a purchase could not be easier. Just browse our online catalogue and add items to your shopping basket that you wish to purchase.

We accept credit/debit cards and other payments via Paypal Merchant services (www.paypal.com); or you may wish to call us and place your order by phone. You can also pay by offline methods such as cheque and bank transfer. Please send e-mail to us if you wish to pay by alternative methods. Goods will only be dispatched after cheque clearance. We do not store your financial details.

You will be required to enter your contact telephone number at time of ordering on the website. This enables us to contact you quickly should we need to discuss your order with you.

Return and Exchange of Goods
Should you wish to return or exchange an item you must inform us within 7 days from date of delivery and obtain a goods return/exchange email confirmation. If you contact us by phone we will discuss your request with you and advise the next step. Return or exchange of goods can only be accepted if you have contacted us for this request. Unless otherwise agreesed in advance, customers are responsible for all return posting and handling charges and goods must be returned with all the fittings and instructions in a re-saleable condition only. Goods returned incomplete or with torn or damaged suppliers packing will be returned to you and postage charged. We recommend you use insured service in case of damage in transit, as we cannot exchange or refund for goods returned in damaged condition. Unless goods are faulty the initial postage and packaging fee cannot be refunded.

We recommend you send the goods by recorded delivery and we accept no liability for goods posted by you but not received by us. We also reserve the right to charge a handling/re packing charge on returned items.

If you are swapping a product for an item of greater value, we will send request to you to make further payment.

Refund or exchange cannot be given to items that are special order or on special offer, or custom made items. You will be notified by us at time of ordering if this item is a special order item only. If we agree to accept a return of a special order/custom made parts we reserve the right to charge an admin fee but this must be agreed with us in advance.

Due to the nature of some of the products we offer, sometimes it is not possible to give an exact delivery time. Orders normally cannot be cancelled/refunded simply there is a delay on the estimated delivery time. We try our best to give the most accurate ETA for your order at all times.

Shipping and Handling
Orders within the United Kingdom are sent by Royal Mail or other carrier services. Usually all deliveries must be signed for. Special order and custom-made items may be sent direct from the supplier and can take longer and approximate delivery time can be obtained upon request.

Please contact us for shipping and handling rates if you are ordering from outside the United Kingdom or live in areas such as Scotland, Northern Ireland, and island locations.

Cost of delivery will be calculated automatically in the checkout area. If you are unsure how much the delivery will cost please contact us prior making the purchase. Delivery costs of products are normally calculated by the size, weight, and dimensional weight of products, and are divided into different weight categories. If you are unsure please email us for more information.

Delivery and Handling
We attempt to dispatch your order as soon as possible (in many cases the same day / next day we receive your order, but excluding Saturday and Sunday).

We would expect you to receive your order WITHIN five to seven WORKING days. If item needs to be sent by courier, we will contact you to arrange a suitable day for you to sign for the parcel because the courier will charge for re delivery attempts and the charge will be payable by the customer. If no one is at home to sign for the parcel, the delivery agent will leave a note advising how to get your parcel.

Sometimes due to the weight and size of your order we will send it by carrier and this may result in higher P&P charges.

***IMPORTANT: Claims for missing or damaged goods, can only be investigated if reported to us within 3 days from the day you receive your delivery. This is set by some of the courier company(s) we use and we cannot raise a claim after this period if goods are damaged in transit.***

Please inspect the parcel before signing for the delivery.

Back Orders and Special Order
We tend to keep most products in stock in the UK. If your item is not in stock, we will back order it and send it to you as soon as possible. You will be notified by e-mail or phone immediately if this is the case.

A 25-50% non-refundable deposit will be requested for Special/Custom Order items depending on the item. You will be given an estimated delivery time and be advised when your item is ready for dispatch. Outstanding amounts needs to be paid in full before order can be dispatched to you. Special/Custom order items cannot be exchanged or refunded.

Tax Charges and UK VAT
If you are a customer from abroad you must pay for the custom clearance charge and other import costs associated with your country's import regulations. For more information please send us an e-mail for shipping quote.

Order and Payment Processing - ​We will aim to ship out all stock items as soon as possible, and we sometimes may contact you regarding delivery options. If one or more item(s) is not in stock, we will contact you to discuss options and provide an ETA whenever possible. We reserve the rights to refuse a sale if there is a pricing mistake, or items listed for information and description only (usually no price will be listed on such product's page). Processing of a payment and an automatic acknowledgement of an order does not constitute a legally binding contract.

Carbon Fibre Materials
Some of our carbon fibre products are 100% genuine carbon fibre, and unless mentioned otherwise, some carbon fibre parts are made using high quality reinforced fibre plastic resin laminated with real carbon fibre with clearing UV protective gelcoat (lacquering). Sometimes carbon fibre products can have small blemishes in the resin/gelcoat or small unever weave around awkward areas. This does not affect installation and does not represent a faulty product. We do our best to carry out checks before sending out orders to the customer to make sure they meet our quality level.

Aftermarket Parts: Many of the products we offer come from the aftermarket sector, and with all aftermarket products (non original manufacturer's parts) there needs to be a tolerance level in terms of quality and fitment. Although we inspect and make sure all products pass our own quality check, however, due to the nature of the manufacuring process (e.g. hand made) and materials used, blemishes and small imperfections cannot be counted towards as defective item. Items that do not pass our quality check we will list and sell them in the Specially Discounted section at reduced prices. These items are sold as seen and are non refundable.  

It is advisable to find an experienced bodyshop/garage who have good experiences in installing and fitting aftermarket products. If special fitting instructions are needed on certain parts we will always try to explain it to you before you buy, or include a special sheet when dispatching the product together.

Fitting and Usage
Any product advice and instructions supplied (if applicable) are purely for references only. We always recommend professional fitting for our product. We cannot be held liable if products are fitted incorrectly and/or not by a qualified professional person. Products are sold on the suitability for non public road use only unless otherwise stated.

Security and Legal use of Website
We make every effort in ensuring the security of this website and any information you provide to us. All transactions are encrypted by minimum 128bit encryption.

We do not share your personal information with any third parties other than when orders are processed as part of the order fulfilment.

Credit card sales are important to us, so at no time would we compromise your security. We use the most popular online payment system (Paypal) to ensure the ease of use and security of our online transactions. You can find more information on Paypal and its services at https://www.paypal.com.

We know of no documented cases of credit card fraud using our shopping system over the Internet. It is our duty to report to the police any credit card fraud and illegal use of our website contents.

Feedback
We welcome all feedback regarding the use and security of our website, please send all your enquiries to info@ssdd-motorsport.com.

Guarantee and Manufacturer's Warranty
All items for sale are brand new unless stated. Most lightingtems are covered by the manufacturer’s 1 year warranty unless otherwise stated, if in doubt please check with us first before purchasing. We do not offer warranty on exterior carbon fibre parts apart from fitment and quality issues and if these are present we will always advise the customer before they make a purchase. Please refer to each manufacturer’s own website for terms and conditions. This doe not cover any defects or damages as a result of wear and tear through normal use or accident, or used for racing and track days. Warranties and Guarantee apply to parts only and does not cover the costs of labour or transit/postage and any other associated costs. Please contact us in advance if you have further questions regarding our guarantee terms.

Changes
SSDD reserve the right to change/amend our website contents and terms and conditions without prior notice. By using our website you agree to the terms and conditions set as above.

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